Squenn is committed to protecting the privacy and personal data of every Malaysian member. This document sets out clearly how we collect, use, store, and protect your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles underpinning how Squenn handles the personal data of Malaysian members
All data transmitted between your device and Squenn's servers is protected with 256-bit SSL encryption — the same security standard used by leading Malaysian banking institutions such as Maybank and CIMB. No third party can intercept or read your data.
Squenn operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We collect only the data that is necessary, retain it for defined periods only, and ensure all data processing has a valid legal basis.
Squenn has never and will never sell, rent, or trade members' personal data to any third party for marketing purposes. Your data belongs to you — it is not a business commodity. This is an absolute commitment that will not be compromised.
Squenn believes members have the right to know exactly what data we collect and why. This Privacy Policy is written in plain, easy-to-understand language — not confusing legal jargon — so every Malaysian member can make informed decisions.
Squenn members have full control over their personal data. You can access, amend, request a copy of, or request deletion of your data at any time through your account settings or by contacting our support team directly.
Squenn implements multi-layered security protections including two-factor authentication (2FA), 24/7 access monitoring by our cybersecurity team, periodic independent security audits, and automated intrusion detection systems.
Squenn (squenn.com) is an online entertainment platform operating in Malaysia. We take the responsibility of protecting personal data very seriously. This Privacy Policy explains in detail how Squenn collects, uses, discloses, transfers, and stores your personal information when you use our platform, services, and products.
This Squenn Privacy Policy applies to all users of our platform, including website visitors, registered users, active members, and former members whose data remains in our system. This document should be read together with Terms & Conditions Squenn, which forms part of the overarching agreement between you and our platform.
Squenn collects your personal data through three main channels: information you provide directly during registration or platform use, information collected automatically through your use of our services, and information obtained from legitimate third-party sources.
Data you provide directly:
Data collected automatically:
Squenn uses collected personal data for the following purposes, all grounded in contractual necessity, legitimate interest, or legal obligation:
| Purpose of Use | Legal Basis | Details |
|---|---|---|
| Member account management | Contractual requirement | Registration, login, and identity verification |
| Payment processing | Contractual requirement | Deposits and withdrawals via eWallet & FPX |
| Fraud prevention | Legitimate interest | Suspicious activity detection & anti-fraud |
| Legal compliance | Legal Obligations | AML, KYC, reporting to authorities |
| Service improvement | Legitimate interest | Usage analytics, A/B testing, UX personalisation |
| Marketing communications | Your consent | Promotions, bonuses, exclusive offers (revocable) |
Squenn will not use your personal data for any purpose beyond those stated above without first obtaining your consent. If you no longer wish to receive marketing communications, you may unsubscribe at any time via the "unsubscribe" link in our emails or through your account settings.
Squenn does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. However, in certain limited situations, Squenn may need to share your data with the following parties:
Squenn retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law. The following are our data retention guidelines:
Once the specified retention period has elapsed, your personal data will be securely deleted or permanently anonymised so it can no longer be linked to you.
Squenn uses cookies and similar tracking technologies to enhance the user experience, analyse traffic, and maintain platform security. There are four types of cookies we use:
Squenn makes serious investments in security infrastructure to ensure members' personal data remains protected at all times. The technical and organisational security measures we have in place include:
While Squenn takes all reasonable steps to protect your data, no online security system can guarantee absolute 100% protection. We encourage members to do their part by keeping passwords confidential and enabling 2FA on their accounts.
As a Squenn member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. All requests will be processed within 14 working days:
Request a copy of all personal data Squenn holds about you in a readily readable format.
Request correction of any personal data in our records that is inaccurate, incomplete, or out of date.
Request the deletion of your personal data when it is no longer required, subject to legal obligations.
Object to the processing of your data for direct marketing purposes at any time, without providing any reason.
Receive your personal data in a structured, machine-readable format for transfer to another platform.
Request a restriction on the processing of your data in certain situations while a dispute or review is being resolved.
To exercise any of the rights above, please contact Squenn's Data Protection team by email at privacy@squenn.com or via our platform's Live Chat. We will verify your identity before processing any data-related request.
The Squenn platform is exclusively for adult users aged 18 years and above only. Squenn does not knowingly collect, process, or store personal data of individuals under the age of 18.
If you discover that someone under the age of 18 has registered an account on the Squenn platform, please contact us immediately at privacy@squenn.com. The account will be terminated without delay and all related data will be deleted within 48 hours of verification.
The Squenn platform may contain links to third-party websites or services in certain contexts. Squenn is not responsible for the privacy policies or data handling practices of any such third-party websites or services.
We encourage members to read and understand the privacy policy of every website you visit outside the Squenn platform. This Privacy Policy applies only to information collected by Squenn through the squenn.com platform and does not cover any interactions outside our platform.
Squenn reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or service improvements. The date of the most recent update will always be displayed at the top of this document.
For material amendments that significantly affect how we use your personal data, Squenn will provide at least 30 calendar days' notice in advance via your registered email or a prominent notice within the platform. Continued use of the Squenn platform after any amendment takes effect will be deemed acceptance of the updated Privacy Policy.
We encourage members to review this page regularly to stay informed on how Squenn handles your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Squenn handles your personal data, please reach out to us through the following channels:
Our team will respond to all privacy-related enquiries within 3 business days. For formal data subject rights requests, the response period is within 14 working days in accordance with Malaysia's PDPA requirements.
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